On this site we will collect information from you in several different ways. By collecting personal information from you we are able to provide an efficient, meaningful, and customised experience. For example, we can use your personal information to:
You have the option to complete an online registration form when using certain parts of this Site or ordering products, You will be prompted to provide to us certain personal information during registration, including but not limited to, your name, shipping and billing addresses, phone number and email address.This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order and our Site, and for internal marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.
Several locations of the site enable you to enter your email address for purposes including, but not limited to:
Your participation in a competition is completely voluntary, so you have a choice whether to participate and provide information to us. We use this information to notify competition winners and to award prizes. We may post on our Site the names and cities of competition winners.
You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
Cookies are small pieces of information that are stored on your computer when you visit some websites.
Please note that cookies cannot harm your computer and we do not store any credit card details on our website, you will be requested to enter these each time you shop with us.
By enabling cookies you will be able to do the following:
The cookies that are used on this website are as follows:
We use this information to understand how the website is being used and enable us to improve the user experience. All user data is anonymous.
This cookie is set only if you get to the order confirmation page after checkout. It allows us to reward a site affiliate that has referred traffic to us.
We work with SLI Systems to provide our on-site product and information search. A cookie is set which helps us to improve the service for our users by providing more relevant search results.
There are a few external services that are used on our website mostly to display content within our web pages. For example we use YouTube to show videos. As with social buttons, such as Facebook, we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged into these services then they will not know who you are but are likely to gather anonymous usage information such as the number of times a visitor has viewed a video. We work with these external services on the basis that they adhere to their privacy policies. To view their privacy policies, please click on one of the underlined links above.
Most browsers allow you to turn off cookies. To do this look at the "help" menu on your browser.
We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We occasionally rent personal information to carefully selected businesses. We may also distribute information in the following ways:
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will within a reasonable timescale:
You can make these requests at the customer information section of this site or by telephoning, or emailing your request to Van Meuwen's Customer Care department - please click here for contact details. Please do not email your credit-card number or other sensitive information.