Terms Of Business

General

The terms and conditions specified on this page are specific to orders on our website and for delivery to the UK. Placing an order constitutes your acceptance thereof. Your statutory rights are not affected by any of these terms.

Orders can be placed by post, by telephone or via our secure web site. Our telephone lines are open 7 days a week from 9am to 8pm (although these times are subject to change during quiet periods and Bank Holidays).

We will endeavour only to have products on our web site that are in stock and available for ordering. Varieties that are unavailable will be listed as such and will not be selectable. Should a specific variety not be available at the time of despatch, Van Meuwen will include a substitute where possible or send the item when stock becomes available. If no suitable substitutes are available, Van Meuwen will send a credit. Should there be a delay of more than 2 weeks with the delivery of your order, we will do our best to contact you with a revised delivery date.

Your contract will be with Plants Direct Ltd, Guernsey, Company Registration: 30114 .

Despatch of the product by Van Meuwen (Plants Direct Ltd) constitutes the acceptance and commencement of our contract to supply.

Distance Selling Regulations

In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. Please note that this does NOT extend to perishable items including living plants, cut flowers, bulbs, potatoes, onion and garlic sets, bare root plants, fruit trees, or fruit plants. If you wish to cancel an order please contact our Customer Services department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order.

Payment

We accept Visa and MasterCard credit/debit cards for online or telephone orders. Please note that your account will be debited on receipt of order at Van Meuwen. If you wish to pay by cheque you will need to post your order to us.

If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery.

Refunds are only payable to the purchaser of the goods.

Online prices reflect the very latest price points for all products. However, Van Meuwen reserves the right to change prices at any time. All prices include VAT if applicable.

If, in error, a product has been priced inaccurately, either at unit level or through the activation of a promotion in the shopping basket, we will not be liable to supply that item to you at the inaccurate price, provided that we notify you before we have despatched the product. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.

Vouchers and order codes

Online vouchers and order codes are personal to each individual and any inappropriate use is fraud. Van Meuwen reserves the right to cancel any vouchers or order codes at any time.

When using vouchers online only one promotional voucher or up to 5 gift vouchers can be used per order. For more information about using vouchers please click here. All vouchers can be redeemed over the telephone and the same terms apply.

Only one order code can be used per order online. For more information on using order codes please click here.

Delivery / P&P

Approximate delivery dates are detailed on the product pages and on your order acknowledgement. Unless otherwise stated all selling prices quoted are inclusive of reasonable postage and packing. We make a charge for picking and processing orders (P&P). All such P&P charges are shown separately and added automatically to your shopping basket.  Please note, it may sometimes be necessary to show P&P promotions as separate discounts.

Please see our P&P information page for full information.

Copyright

All rights, including copyright, in the content of the Van Meuwen web pages are owned or controlled by Van Meuwen. In accessing Van Meuwen web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of the Van Meuwen web pages for any other purpose without the prior written permission of Van Meuwen.

Definition of New and Exclusive

Where an item is defined as 'New' it is new to the Van Meuwen range. Where an item is defined as 'Exclusive' it means that this item is believed to only be available in this form from Van Meuwen and its associated companies.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Van Meuwen products are those stated within Van Meuwen catalogues and website. We are not able to vouch for the reliability of prices quoted by shopping directories or on other third party websites.

Receiving Your Plants Order

We will ship your plants to you at the best time for planting. The sooner you can plant them up after arrival, the more successful you will be. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on, just as soon as your order arrives. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided.

Each plant variety, or product, will be packed separately, so if you order several plant varieties or products, these are likely to arrive on different days. Each package will state the item enclosed on the top line of your address label. Please do not be alarmed if you do not receive your entire order on the same day. When stocks are limited, we undertake to supply a variety of similar colour and habit and of an equal or greater value. In the event that you are not happy with the substitute variety we send, please contact our Customer Services team.

Customer Services

We strive to provide the best possible products and level of service we can, but we are all human and occasionally we may fall below our own high standards. Our experienced Customer Services staff are there to assist you if you do encounter problems. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction at all times.

Contacting Us

You can ring us on 0844 557 1850 from 9am to 8pm, Monday to Sunday. Please note that these hours may vary during quiet periods and bank holidays. Alternatively to contact us by email, please click here Your order or enquiry will be dealt with in a friendly and efficient manner by our team of dedicated operators who are always happy to help.

5 Star Guarantee for 100% Customer Satisfaction

• * If any items do not come up to your expectations when you receive them, we will offer a replacement (subject to availability), or credit, or refund the purchase price. Just notify us within 14 days of receipt of the goods.
• * If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order.
• * If any item supplied in a dormant state (eg bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time, or credit or refund the purchase price.
• * Any plant or bulb that fails to grow true to name will be replaced, credited or refunded.
• * Larger shrubs and trees are guaranteed for 5 years.

We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over- or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied. Our liability is restricted to the purchase price of the item ordered.

Van Meuwen is committed to supplying high quality products to recreational gardeners and households for personal use. In accordance with the established custom of the trade, Van Meuwen will in no case be liable for more than the actual amount paid for a particular product on sale in the catalogues.