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Delivering quality plants since 1973

frequently asked questions

Frequently Asked Questions

Contacting Us

How can I contact Van Meuwen?

You can contact us by phone, email or post. Please click here to see our contact details.

How much does it cost to call Customer Care?

The charge rate to call our Customer Care team is the equivalent of BT's average national rate of 5p per minute. Calls from mobiles & some networks may vary.

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Ordering Information

How can I pay for my order?

For online orders we can only accept payment by Visa and MasterCard. If you wish to pay by cheque, you will need to order by post.

When am I charged for the items I have ordered?

payments by debit or credit card are debited on receipt of your order by us.

Will I receive a confirmation of my order?

If you provide us with your email address when placing your order you will be sent an email confirming receipt of your order. This will show product details, delivery address, delivery instructions and anticipated delivery dates.

Can I track my order online?

Unfortunately this is not possible at present. Please click on Contact Us where our Customer Care team will be able to give up to date information on the status of your order.

Can I cancel my order?

To cancel your order please click here for our customer service contact details.

Is it possible to change my order?

We are currently unable to amend payment or any other order details once an order has been submitted.

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Catalogue Requests

Can I request a catalogue online?

Please click here to request a copy of our latest printed catalogue.

I have received a catalogue, but would like to order online. How can I find the products?

If you already know what you want to buy, you can use our Quick Order option - just enter the catalogue numbers directly into the quick order form, and the items will be added to your basket. For more information about a product before ordering, enter the variety name or the catalogue number into the search box online go to the product page. Alternatively to you can browse the various categories of products by using the navigation tabs at the top of the homepage.

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My Account

Do I have to create an account?

No, you can checkout without creating an account if you wish. However, we recommend that you do create an account, as this means you will not need to enter your details every time you order. It also means you can add another delivery address, and you will also be able to view previous orders. Please note that we do not store your card details, whether you create an account or not.

How do I create an account?

You can do this either by clicking on the My Account link at the top of any page, or during the checkout process: add your items to the basket then click 'My Basket' and then the checkout button on the Basket page. Once you have completed your address and payment details and confirmed your order, you will see an order confirmation page. At the bottom of this page you will have the option to add a password to create an account.PLEASE NOTE: if at this stage you do not create a password, you will not have created an account

I have ordered before but I do not seem to have an account - why not?

Placing an order does not automatically create an account. You will only have an account if you have set up password - please see above for 'How do I create an account?'.

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Product Information

How long can the plants stay in their packaging?

We recommend that all our products are potted on as soon as possible according to the cultural instructions provided. However, any product provided in a tray, can be kept for up to 14 days as long as they are watered lightly, kept in the light and away from extreme temperatures. Remove the cardboard sleeve and keep the plants upright. For the best results always follow the instructions provided. Plants that have been in the postal system for a few days may have slightly discoloured foliage. This will return to normal once the plants have been given unpacked and given good light conditions.

How big will my plants be when I receive them?

Different varieties are supplied at various stages of growth and therefore in different sizes, varying from mini-plugs and small pots through to small trees. Every product page should give information on how that variety is supplied. For more information take a look at our How We Send Your Plants page.

How do I look after my plants during the winter?

This will vary according to the variety. Specific advice is provided in the individual cultural instructions for each variety.

Will my plant flower this year? How deep do I need to plant it?

We supply comprehensive growing instructions for all of our varieties, including specific requirements necessary for successful results.

Are your seeds genetically modified?

Van Meuwen do not stock any Genetically Modified or Genetically Engineered crops and we have no plans to sell them in the future.

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Delivery Information

How will my order be delivered?

All products are sent specially designed packaging either by 1st or 2nd class post. Some heavier items, such as potatoes, fruit and some sundries (as well as orders for the Channel Islands) may be sent by courier.

How soon will my order be sent?

We aim to despatch your plants at the right time for planting - see the "delivered by" date on the product page year. Do not worry if you do not receive all of the items in your order in one delivery - we often send different varieties separately and at different times .

Can potatoes be delivered to a UK address not on the mainland?

Currently, we are not able to process online orders for delivery outside the UK mainland. For UK deliveries outside the mainland, please contact our customer services department for assistance

Can fruit plants and trees be delivered to a UK address not on the mainland?

Please contact our customer services department for assistance.

Can I have my order delivered to a country outside the UK?

We currently only serve UK which includes Channel Islands and Northern Ireland and Scottish Islands. Please note, that for orders outside of the UK mainland, you will need to contact our customer services department. Please see our Delivery / P&P page for more details.

If I do not receive all of my order at once, do I have to pay an extra delivery charge when the rest is sent?

No. If we do not send all of your order in one delivery you will not be charged any additional fee when we send the rest. Your order confirmation will give you a list of approximate despatch dates for each variety ordered. It is likely that you will receive different varieties on different days as they are despatched at the best time for planting.

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I have chosen several items but when I go to the shopping basket page they are not there - what has happened?

Ideally you should enter our website with the URL: https://www.vanmeuwen.com. However, this is not essential and you may come from a bookmark or a search engine link. We use cookies to link your computer to our order database. If you have not got cookies enabled we cannot make this link. In Internet Explorer, if you go to 'Tools', then 'Internet Options', and set Security and Privacy to 'medium' it should solve the problem.

Sometimes security programs you may be using will block the cookie connecting. As a rule on ours and other websites it is always best to check your Shopping Basket/Cart once you have added one or two items to check everything is working okay.

Is it safe to shop online?

Our website uses best practice for our web security. In addition, when you Check Out your personal and credit card details are encrypted - our URL will start with 'https'. You can view our security certificate by clicking on the closed padlock showing at the lower edge of your browser. As long as you take care with your computer's security we feel that shopping online is amongst the most secure forms of transaction.

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