These terms and conditions apply to all orders for delivery to the UK. Placing an order constitutes your acceptance thereof. Despatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Van Meuwen (a division of Branded Garden Products Ltd). Your statutory rights are not affected by any of these terms.
Van Meuwen is committed to supplying high quality products to recreational gardeners and households for personal use and not for resale. In accordance with the established custom of the trade, Van Meuwen will in no case be liable for more than the actual amount paid for a particular item.
We will endeavour only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Varieties that become unavailable will not be selectable on our website. Should a specific variety not be available at the time of despatch, or if items are of unsuitable quality to send, we undertake to supply a variety of similar colour and habit, and of an equal or greater value or send the item when available. This excludes fragrance products. If we are unable to supply your chosen fragrance we will contact you for further instructions. If no suitable substitutes are available, we will send a credit. Should you for any reason (including being unhappy with product substitutions) wish to receive a refund, you must return the product immediately.
For plants, bulbs, fruit and potatoes approximate delivery dates are detailed on their product pages and on order acknowledgements. While we will do our very best to make delivery within this timeframe, weather conditions and natural light levels can affect plant growth rates and therefore may cause delivery dates to vary. In the event that your order is likely to be delayed by over 2 weeks from the indicated delivery window, we will write to you and advise new delivery times. However, it is also possible that plants may be despatched earlier than indicated.
Please note a surcharge may apply for deliveries in some areas.
Please see special comments below for delivery of Christmas Gifts, other Gifts Items and Fresh Flowers.
We will ship your plants to you at the best time for planting. The sooner you can plant them after arrival, the more successful you will be. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on when your order arrives. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided. It is not uncommon for some discolouration of the foliage to take place while the plants are contained in the dark during transit, but rest assured that the plants will return to their normal, healthy colour within a few days. Similarly, if on opening the package the plants appear 'limp', simply stand them in water and they will soon revive. If after a couple of days the plants do not perk up, please bring the problem to our attention. Each plant variety, or product, may be packed separately, so if you order several plant varieties or products, these are likely to arrive on different days. Each package will state the item enclosed on your address label. Please do not be alarmed if you do not receive your entire order on the same day.
We promise to supply you with vigorous, healthy products in prime condition. We only ask you to plant them according to the growing instructions provided to enable you to get the best possible performance from them. We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can. However, if you have not followed the instructions provided and your plants or seedlings do not grow properly, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.
Goods will be despatched in good time to arrive between 4th and 24th December. We regret we cannot deliver on specific dates. If several items have been ordered, whether to different or same addresses, these will be despatched separately and therefore may not arrive on the same day.
We endeavour to ensure our stock levels are adequate for the anticipated demand. In exceptional circumstances, rather than disappoint you by not supplying a product, we will send a substitute of equal or higher value. If you are not happy with the substitute, it may be returned it to us immediately for a full refund. Please also include a covering note stating that you require a refund. We will endeavour to supply products as featured, but occasionally baskets, pots and decorations may vary from those illustrated.
If you or the recipient of your gift is unlikely to be at home to take delivery, we are happy to include a short message on the address label with instructions for the postman. E.g. If out, please leave in the porch etc. Please provide these special instructions when you place your order. Unfortunately we are not able to provide this service for any orders placed online.
Should any product which arrives after 17 December not be up to standard, we regret that we will be unable to despatch a replacement item until the first working week of January, subject to availability. Please note that no refund / replacement claims can be made after 31st January.
Should there be any damage to the gift, or if it does not meet your expectations for any reason, please advise us within 14 days of receipt. We will replace the product (subject to availability) or credit the purchase price. Refunds are only payable to the original purchaser of the gift. We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over- or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
As with all Van Meuwen products, we are only able to deliver Christmas gifts to addresses in the UK.
One flat delivery charge (P&P) of £4.95 per order is charged, regardless of the number of items ordered. All such P&P charges are added automatically to your shopping basket.However, please note that surcharges may apply for deliveries to some areas. Please click here to view our online delivery information.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order at any time up to 14 days after receipt. If you wish to cancel an order please contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. Please note: This excludes perishable items such as plants, bulbs, bareroots and tubers and we reserve the right to cancel any order.
We accept Visa and MasterCard credit/debit cards. If you wish to pay by cheque you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods. Online vouchers and order codes are personal to each individual and any inappropriate use is fraud. We reserve the right to cancel any vouchers or order codes at any time. Please click here to view our Help with Vouchers information page for more details on using both promotional vouchers and gift vouchers. Please note that Vouchers cannot be used as a payment method for the purchase of more Gift Vouchers, in full or in part. Vouchers cannot be used against P&P charges. Please note, vouchers cannot be exchanged for cash and have no face value.
Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable. If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.
Where SAVE* is shown, please note that savings are based on the equivalent of multiples of the cheapest pack size.
We will not knowingly offer for sale endangered species harvested from the wild or any genetically modified products.
Where an item is defined as 'New' it is new to our range. Where an item is defined as 'Exclusive' it means that this item is believed to only be available in this form from us and our associated brands.
All rights, including copyright, in the content of our catalogues and web pages are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated within our catalogues and website. We will not be bound to prices quoted by shopping directories or other media.
We strive to provide the best possible products and level of service we can. Where we do not, our experienced Customer Care staff are there to assist you. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction.
You can contact us by letter, telephone or email - please click here for details. Your order or enquiry will be dealt with in a friendly and efficient manner by our team of dedicated staff.
If you are contacting us on telephone number 0844 557 1850, calls cost 7p per minute plus your telephone providers access charge.
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price.
Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases.
If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order.
If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time or credit or refund the purchase price. Any plant or bulb that fails to grow true to type will be replaced, credited or refunded.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
For full product review terms and conditions, please click here. Please note that by submitting a review you agree to us owning the rights to publish your review in any marketing / promotional material at our sole discretion.
Any images or video materials submitted through any digital channels will become, by default, the copyright of Van Meuwen and its group of companies. We may use your image for the foreseeable future in any marketing literature either online or in paper format.
© 2020 Van Meuwen. All rights reserved. A division of BVG Group Ltd.